Have you forgotten your password or simply want to change it? In the below solution article we will show you how: 

Scenario 1:

If you have forgotten your password - you can reset it by clicking on the Forgot Password option on the login page

  • After selecting the Forgot Password setting - Fill in your email address and solve the "I'm not a robot" security step (Captcha) by clicking on the box as shown below:

  • Once you have successfully completed the Security step, click on the Request Password Reset button.

  • An email with a link to reset your password will now be sent to you.
  • Please note that this link can only be used One (1) time - as a security measure to keep your account safe.
  • (In case you open the link and close it by accident without resetting the password, you will have to re-do the process from Step 1 to receive a new Password reset link.)

  • Once you have clicked on the link mentioned in the previous step, a Password Reset portal will be opened:

  • Fill in your new Password and click on the box (as you have done in Step 2) to solve the Captcha Security setting.

  • Once you are happy with your new password (and the security measure have been approved) click on the Update Password button to finish the process.

Scenario 2: 

Changing your password / customizing your current password while being logged in:

  • To change your current password, click on the My Profile button in the top right corner of your screen as shown here:

  • You will be brought to a new page where you can see your account/profile details.
  • Click on the Change Password button.

  • Simply type in your new password and select Change Password to finalize the changes.

If you experience any problems with the above mentioned "Password Change/Reset" steps, open a ticket (here) and our support team will assist you as soon as possible.