This article will guide you through some basic tasks that you may perform to attempt to resolve some trouble you may be experiencing while using Laminin.

Choosing your browser

We suggest using Google Chrome as browser when making use of Laminin. This is simply because Chrome stays up to date with recent trends and tools being used in the online technology community. You may also use other high-end browsers such as Opera and Firefox but we strongly discourage the use of Microsoft Edge. If you are a Windows user, please make use of either Windows 10 or Windows 11 to ensure your best experience.



Connectivity

As Laminin is an online platform it is dependent on having a stable internet connection. To test your connection you may follow these steps:

  • Ensure that your device is connected to either a network cable or a WiFi access point/router.
  • Check that you have internet access by opening a different website such as YouTube and confirming that you can play a video.
  • Verify your connection speed and stability. This can be done by visiting https://www.speedtest.net. Should your results show an unstable connection or speeds below 5Mb/s we suggest changing to a different network such as connecting to your phone's hotspot.



Where to Start

In the event that you are seeing limited functionality or Laminin has become unresponsive to user actions but no error message appears you may follow these steps. Note that each of these becomes more comprehensive.

  1. Refresh the page
    • On your keyboard, press the Control (Ctrl) and F5 keys simultaneously . Note that on laptops you may be required to press the function (Fn) key as well as Control (Ctrl) and F5 at the same time.
  2. Relog in Laminin
    • Log out of Laminin and once you are on the login screen complete step 1 above then log in again
  3. Clear the cache and restart your Browser
    • Close any open Laminin tabs in your browser.
    • Locate the cookies / site data in your browser and clear the cache as well as site settings linked to Laminin. Note that you need not clear saved passwords or browsing history.
    • Close your browser completely and then relaunch it, thereafter complete steps 2 and 1 above.



Telephony Troubles

Below is a checklist that you may complete if you are experiencing trouble with your audio or telephony:

  • Is you audio peripheral connected?
    • Check that any headset you may be using is connected. This applies to devices using the TRS/TRRS or USB ports on your device as well as devices using wireless connections. To test this, you may play audio from a different site such as YouTube.
  • Is the audio permission set on your browser?
    • Open Laminin in a new tab on your browser then click on the lock icon to the left of the URL bar. Here you will see an option for audio / microphone / sound or something similar. Make sure that this option is set to "allowed.


Inbound Troubles

  • Start by opening the setting menu in your browser. This can usually be found by clicking on the "View site Information" found in  your address bar  next to the name. The examples below show this being done in a Chrome browser.


  1. Access Cookies and site data
  2. Navigate to "Manage on-device site data"
  3. Once you are at this point simply delete the data represented by the Bin Icon on the bottom



  • After resetting the site data ,close and reopen your browser to ensure the changes take effect.


For any questions or additional support, please mail our team at [email protected]

When logging a ticket with the Laminin support team, please provide as much information as possible. This can include references to specific leads or recordings as well as descriptions and screenshots of your own troubleshooting.