In the event that a user is experiencing trouble initiating calls or in cases where the call drops without ringing you can complete the below checks in an effort to identify and resolve the problem.

  


A - Browser Choice

 

We advise users to access Laminin via Google Chrome or Opera GX browsers. Please try to avoid using the Microsoft Edge or similar older browser. Check that the browser is updated:

  • In Google Chrome, from the burger menu (1) go to browser settings (2). Here, scroll to the bottom of the options on the left and select "About Chrome" (3). This will trigger an update if needed (4). 

A screenshot of a computer Description automatically generated A screenshot of a computer Description automatically generated


  • In Opera GX open the main browser menu (1) and click on “Update & Recovery” (2). Follow the prompts as needed (3).

 

   

 

B - Browser Permissions


Identify whether the user has enabled the audio permissions on the browser for Microphone and Sound. This can be verified by clicking on the “lock” icon to the left of the URL bar:

 

 


 

C - Peripherals


Confirm that the user’s headset / headphones are plugged in and functioning correctly. You may need to disconnect the device, reconnect it and test again. Also check that the device is set as the “default” device on the computer sound settings.




D - Connectivity

 

Where possible, ensure that the user is not on WiFi. Due to network instability often experienced on WiFi, we recommend that users plug in a LAN / Ethernet cable. For additional network troubleshooting refer to the article on this link.




E - Regional Settings

 

In the event that the local computer has an incorrect date and/or time set it may cause communication discrepancies between the local computer and the PBX server. To avoid this, ensure that Time and Date settings are set to automatically update on the local computer. This can be accessed from the computer settings options.

Note that a reboot of the local computer may be needed to apply these changes.

 

  


 

For any questions or additional support, please mail our team at [email protected] 

When logging a ticket with the Laminin support team, please provide as much information as possible. This can include references to specific leads or recordings as well as descriptions and screenshots of your own troubleshooting.